Cost is a huge stressor, this is why fixed fee or flat rate billing is so appealing to my clients. By having a flat rate fee, my clients know what to expect, and they know whether or not they can handle that expectation. After all, they are already under water. I believe being clear about case milestones is extremely important. I tell my clients that talking to them about Bankruptcy is like talking in a foreign language. I give them a folder of information and resources to go to for help and understanding. I share videos that will help them understand the process and the differences between a Chapter 7 and Chapter 13. Identifying specific tasks and costs associated with each milestone, can be helpful. I break things down into digestible steps, I have a time line with numbered steps. This way I do my best to turn an overwhelming situation into something my clients can better understand, handle and feel less stressed.